- Damaged or Faulty Products
If you receive a faulty or damaged product, please get in touch with us
at support@patsapothecary.com.au within 7 days of receiving your order. Please
provide us with a note about the product issue, along with your order details. A clear
photo or video of the damaged or faulty product may be requested. - Refunds for Damaged or Faulty Products
Once reviewed, if approved, we will issue a full refund to the payment method that was
used to complete the purchase. Refunds may take several business days to process,
depending on your payment provider. - Unsatisfied with the Product or Experience
At Pat’s Apothecary, we want to ensure you love our products and are
happy with your purchase. If you are unsatisfied with your purchase, please reach out to
support@patsapothecary.com.au and we will endeavour to resolve the issue.
If you have any further questions regarding our Shipping and Returns Policy, please contact
us at support@patsapothecary.com.au and we will be happy to answer your questions.
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